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Life's too short for spots and spills. Let us do the dirty work!

MFS CUSTOMER CARE CENTER

MFS stakes its outstanding reputation on our ability to deliver exceptional customer service.

Personal Attention:

Montage Furniture Services offers access to live customer service representatives who are
available to assist customers in solving their problems by offering tips, products, appointments with
service technicians, and claim filing assistance.

Expert Service:

The depth of our furniture industry service is evident in every step of the service process.
From our tenured service center staff to our reputable cleaning and repair technicians, we're all
working toward giving you the best service experience possible.

WHAT TO DO WHEN A COVERED MISHAP HAPPENS

Accidents happen. Thankfully, we've got you covered.

Submit or check the status of a claim now.


SUBMIT CLAIM > CHECK STATUS >

FAQ's

How can I get a copy of my Protection Plan Agreement?

You can call or email our Customer Service Center to request a copy. Call 1-800-686-5559 between the hours of 8am-6pm CT, Monday through Friday or Email our Customer Service Center at claims@montagefs.com 24 hours per day, 7 days per week.

How do I file a claim?

You have several ways to file a claim including calling, emailing, or going online.

  • CALL our Customer Service Center at 1-800-686-5559 between the hours of 8am-6pm CT, Monday through Friday.
  • EMAIL our Customer Service Center at claims@montagefs.com 24 hours a day, 7 days a week.
  • ONLINE by clicking here! 24 hours a day, 7 days a week.
You will need a copy of your sales receipt and details about the stain or damage. We also encourage you to have a copy of your Protection Plan Agreement available as well.

What is a Service Request Form? Why do I need to complete this?

After “pre-qualifying” your claim, a Service Request Form will be sent to you via mail or email to complete and return. The Service Request Form is a 3 page fillable form that provides us with needed information to process your claim and assists us with determining the best way to resolve your issue. Your signature on this form is required to allow us to proceed.

Where do I submit my completed Service Request Form?

We are able to process Service Request Forms submitted by email most quickly but you may submit your documents by any of the following methods:

  • EMAIL our Customer Service Center at claims@montagefs.com.
  • FAX our Customer Service Center at 1-800-966-5574.
  • MAIL our Customer Service Center at 107 Flynn Drive Suite 500, Milbank, SD 57252.
You will need a copy of your sales receipt and details about the stain or damage. We also encourage you to have a copy of your Protection Plan Agreement available as well.

What products do you cover?

Furniture, Mattresses, Area Rugs, Billiards, and Power Bases

Montage Furniture Services (MFS) has the perfect plan to meet your needs-offering plans for individual furniture pieces or same-upholstery sets. Furnishing a room and need to cover multiple category purchases? No worries. We've got you covered with our Combination plans that provide multiple category protection all on one plan.

Our Furniture Protection Plans cover fabric upholstery, leather and vinyl, wood, case goods, and other hard-surface furniture. MFS also offers Protection Plans for mattresses, power bases, area rugs, and billiards. Most manufacturer's warranties only cover up to a year, where as MFS Furniture Protection Plans provides peace of mind with 5-year coverage and 10-year coverage for mattresses.