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WHY MFS

When you protect your furniture investment with a Montage Furniture Services (MFS) Protection Plan,
you can relax knowing that when mishaps happen we're here to help put your mind at ease and
return your furniture to looking beautiful.

MFS distinguishes itself from its competitors by offering personal, fast and friendly service -
delivered by experienced furniture industry experts.

FURNITURE DEALERS

When you offer MFS Furniture Protection Plans in your store, you can be confident that your customers
will be treated to the best service in the business.

We're happy to help! If you need to file a claim, please contact us at 800.686.5559.

ABOUT US

In 2004, we introduced a new business unit, Montage Furniture Services,
to launch our own line of Furniture Protection Plans. These plans are backed by the same level of
service excellence that has built our reputation for quality and integrity for over 20 years.

OUR PROMISE

Montage Furniture Services (MFS) takes our customers' trust very seriously.
We promise that we will do all we can to ensure that you will not live with compromised furniture.

We deliver on our promise in the following ways:

FINANCIAL SECURITY
MFS protection plans are insured
by Virginia Surety Company, Inc. an
affiliate of The Warranty Group,
the world's premier provider of
extended warranty programs and
related benefits for the auto, home,
and consumer good industries.
SERVICE PROMISE
From the live customer service reps
who offer you prompt, courteous and
knowledgeable assistance, to the
professional technician providing
service in your home, we promise that
you will have a world-class service
experience with MFS.
VALUE PROMISE
Not only do MFS protection plans
offer value when you have your stains
and damage taken care of, you also
benefit from valuable peace of mind.
MFS protection plans give you the
freedom to enjoy your new furniture.
No worries...we promise.

FAQ's

I am interested in cleaning my furniture myself. Where do I find out how to clean my furniture and what is safe to use on it?

The first step is to determine the cleaning code, which is usually on “do not remove under penalty of law” tag. Based on the letter listed as the cleaning code, you should follow the below cleaning recommendations:

DC = Dry Clean Only.

N FBR = Natural Fiber Rugs - Immediately blot spills to remove excess liquid with a clean white cloth or plain paper towel. Blot again with a solution of one teaspoon mild detergent with one teaspoon of white vinegar in a quart of warm water. Do not saturate.

S = Clean only with a dry cleaning solvent. Do not saturate. Do not use water. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and dry-cleaned.

SW = Spot clean with upholstery shampoo, foam from a mild detergent, or a mild dry cleaning solvent. Do not saturate with liquid. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and dry-cleaned.

W = Clean only with water-based shampoo or foam upholstery cleaner. Do not over wet. Do not use solvents to spot clean. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and dry-cleaned.

WS = Spot clean with upholstery shampoo, foam from a mild detergent, or a mild dry cleaning solvent. Do not saturate with liquid. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and dry-cleaned.

X = Do not clean with either water or solvent-based cleaner. Use vacuuming or light brushing only.

Wool = Tufted Wool Rugs - Blot spills up immediately with a clean white cloth or plain paper towel.

What are MFS Furniture Protection Plans?

A MFS Furniture Protection Plan helps protect your new furniture from accidental stains and damage caused by you or someone in your home. A Plan provides service for stain removal, repair, and even replacement of irreparable damaged items, depending on the type of plan you purchase.

A Furniture Protection Plan is not a warranty. Warranties cover manufacturer issues with the product. Typically the damage associated with a warranty is caused by an issue with the design, workmanship, or quality of materials, and is not caused by you. MFS Plans provide you with a furniture repair expert when you need one — from our network of thousands of furniture technicians across the United States who can:

CLEAN ACCIDENTAL STAINS SUCH AS:
  • Food and beverage stains
  • Household stains
  • Ink stains
  • Lipstick, nail polish, cosmetics
  • Human and pet bodily fluids
REPAIR ACCIDENTAL DAMAGE SUCH AS:
  • Punctures, rips, cuts, tears, and burns in most leathers and fabrics
  • Burns, heat marks, scratches, and gouges in wood
  • Springs, frames, and certain mechanisms

How Does an MFS Furniture Protection Plan Work?

Customer has the option to do the following when first noticing the problem:

  • Call the customer service number printed on her plan document
  • Send an email to claims@montagefs.com
  • Visit www.furnitureclaim.com to initiate a claim online
The CSR will search for the customer’s purchase registration in our database. If not pre-registered, the CSR will verify the customer’s purchase via the plan number and a copy of the consumer’s purchase receipt.

The CSR will send a form to the customer to gather more information about the problem that the customer is experiencing.

Based on the information collected, the CSR will determine the next step, which may include one or more of the following:
  • Sending a guide to help the customer take photos of the problem
  • Sending a self-help kit
  • Offering self-help tips
  • Offering a professional technician visit
If applicable, the technician will set an appointment with the customer. If the problem cannot be repaired, the CSR will initiate a part or piece replacement order with the original retailer. The customer is then notified via email or letter.

In the event a replacement part or piece is required, the retailer will access the part or piece authorization via the online Dealer Portal.

Replacement parts should be shipped directly to the consumer. Replacement pieces are delivered to customers using original retailer’s normal delivery process.

Where is your call center located?

Our Customer Care Center is located in Milbank, South Dakota.

What are the best times to call the Customer Care Center?

You can reach the center at 1-800-686-5559 between the hours of 8am-6pm CT, Monday through Friday.

GIVING BACK

MFS is proud to support the life-changing work of SowHope and
Pray America. For more information on these charities, visit their
websites at: www.sowhope.org and www.prayamerica.org